Herbal Concepts ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.
Herbal Concepts uses UPS for its shipments. We may substitute USPS service when applicable. When placing your order, we display shipping rates during the checkout process. We have Mon-Fri pick up services. Multiple products will be shipped in the same box and same order. US domestic options include: Ground, 2 Day Air, and Next Day Air. UPS does not deliver ground on Saturdays.
All orders placed after 1pm Pacific time will not be processed until the next working day (M-F).
The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.
Your satisfaction is guaranteed against manufacturing defects. In the event of a defect in your Herbal Concepts wrap, we will replace the product and ship it to you for free.
You must return an item with a manufacture defect within 30 days from the date of purchase. The product must be returned in original/unused condition. Returned products must include the original packing slip and dated invoice including your full name, address, email, and daytime phone number.
To return a product with a defect, open a small section of a seam and empty out the herbs and return only the empty product.
Ship empty product to:
11523 SE Hwy 212
Clackamas, OR 97015
Your privacy is important to us. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email Address, Phone number and Credit/Debit Card Information. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can join our mailing list if you would like to receive information and updates on our new products and services. We use non-identifying and aggregate information to better design our website. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described.
When you input your personal and credit card information, we use at least 128 bit SSL encryption to transmit your data securely. Our SSL certificate is issued with GeoTrust through our hosting company Media Temple. Our credit card processing is handled by Authorize.net. We do not permanently store your credit card details; we only pass your credit card information to our processor to complete your order.